BUSINESS SKILLS WORKSHOPS
Designed for your business needs
Short powerful workshops aimed at your team. A wide range of topics including:
The Power of good Communication Skills
Developing Effective Telephone Skills
Delivering Excellent Customer Service
Building a Better Team (for Team Leaders & supervisors)
Working Better together
Potential topic areas
BUILDING A BETTER TEAM
Good teams do not happen by accident
Your role as a Team Leader
Helping your Team Grow
How to develop and maintain trust at work
DEVELOPING EFFECTIVE TELEPHONE SKILLS
The telephone should not be taken for granted
Projecting the 'corporate personality'
Creating a good impression
Preparing for that call
Making Your Voice work for you
Customer Care on the phone
Dealing with difficult customers
DELIVERING EXCELLENT CUSTOMER SERVICE
Caring for the Customer
What is a Customer?
Internal & External Customers
Why are Customers Important?
What is Customer Care?
Customer Care Skills
Communicating with your Customers
Excellent Customer Care in demanding Situations
THE POWER OF GOOD COMMUNICATION
Never assume because we communicate lots we do it well!
What is Communication?
Why is communication so powerful?
Benefits of effective communication in the workplace
Improving internal communication
Questioning & Listening Skills
Body Language and the silent language
Tools for effective communication
Communicate with others
Want a free consultation give us a call or send us a message